We are committed to providing a high quality legal service to all of our clients. When something goes wrong, we will need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
We will consider your complaint if it is made before 6 months after we ceased acting for you. If you have a complaint, please first discuss the matter with the person handling your claim to see if the complaint can be resolved. If you are unable to resolve the matter, please contact Mustafa Ibrahim, the Client Care Officer at this firm.
What Will Happen Next
- We will send you an acknowledgment letter within two days and record your complaint in our central register and open a file for your complaint.
- We may ask you to confirm or explain the details of your complaint, or invite you to a meeting if we consider that it would help to achieve a prompt resolution to your complaint.
- We will aim to send you a detailed reply to your complaint within 28 days of receiving your complaint.
Right to go to the Legal Ombudsman
If matters cannot be resolved to your satisfaction, then any client who is an individual has the right to complain to the Legal Ombudsman at the conclusion of our complaint handling process. Small businesses, charities, clubs and trusts also have the right to complain to the Legal Ombudsman. Please note that charities, trusts and organisations with an annual income (net of tax) of £1 million or more may not be eligible to complain to the Legal Ombudsman. Likewise, a business that was not a ‘micro-enterprise’ when it referred the complaint to us may not be eligible. Please contact the Legal Ombudsman for information.
Prospective clients who consider we have unreasonably refused a service or persistently offered an unwanted service may also complain to the Legal Ombudsman.
Please note that you have 6 months from the date of our written response to your complaint to raise the matter with the Legal Ombudsman. However, there are extended time limits of 6 years from the act/omission or 3 years from when you should reasonably have known of your complaint that may apply in certain circumstances accordingly you are advised to contact the Legal Ombudsman on the details set out below and they will be able to advise you of the relevant time limits: –
If your complaint is solely about our bill, then you do have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. A lodging of a Complaint under this procedure does not affect the firms’ right to pursue the unpaid fees.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
This Notice sets out YOUR RIGHTS under General Data Protection Regulation (GDPR) from 25 May 2018 & Data Protection Act 2018, and the information we must give you by law.
Who we are (identity of the data controller): Miya Limited trading as Miya Solicitors . Registered No. 09420992, Registered Office 247 High Road, Wood Green, London, N22 8HF. Tel. 0203 750 4445.Solicitors Regulation Authority No.620580.VAT number 216 9833 85
Contact responsible for data protection: Zahra Ahmed; firstname.lastname@example.org ; tel. 0203 750 4448
Our purpose in processing your personal data & our lawful basis for the processing:
- To provide you with legal professional services, we need to obtain, use and store your personal information. The provision of relevant personal data is a statutory and contractual obligation; failure to provide the required personal data means we will be unable to act for you. Our lawful basis for processing your personal information when we act for you as a client is: Performance of a contract to which the data subject is party, or steps prior to entering into a contract at the request of the data subject, and Compliance with a legal obligation the controller is bound to comply with. We may also when necessary rely upon the following lawful bases: Protection of your vital interests; Performance of a task carried out in the public interest; Legitimate interest.
We do not sell your personal information to third parties. We will keep your personal information confidential. The Firm has a duty to keep your personal data safe, secure, and up to date; to use it fairly and lawfully and only for the said stated purposes; and, to handle it according to your rights.
The Firm will not transfer your personal data outside the EU unless it is necessary for the performance of your contract with us, or other legal basis, or without adequate safeguards.
The Firm may disclose your personal information to the extent that the Firm is required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and, in order to establish, exercise or defend the Firm’s legal rights.If our assets are acquired by a third party, personal data held about our customers will be one of the transferred assets.
Our websites may contain links to internet sites owned by others. The transmission of information via the internet is not completely secure and as we cannot guarantee the security of your data transmitted to our site, such transmission is therefore at your own risk. We are not responsible for the content, privacy policies or personal information that such sites may collect or place on your computer.
The Firm will keep your personal data confidential save for the purposes set out herein, and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Your Right to access
You have a right to know what Personal Information we hold about you. Your ‘Subject access request’ should be made in writing to Zahra Ahmed, Miya Solicitors 247 High Road, Wood Green, London, N22 8HF or by email email@example.com (Reasonable adjustment will be made under the Equality Act 2010 to accept a verbal request in case of unreasonable difficulty in making a written request).
We are required to verify your identity before providing information, in line with our duty of confidentiality. If there is a large amount of information, we may ask you to specify the information the request relates to. We will provide the information within 1 month unless it is complex. There is normally no charge for the first copy. Please see ico.org.uk for more detail on your rights regarding timescales/costs
Your Right to rectification
You are entitled to have personal data rectified if it is inaccurate or incomplete. Please make your request in writing to Zahra Ahmed, Miya Solicitors 247 High Road, Wood Green, London, N22 8HF or by email firstname.lastname@example.org (Reasonable adjustment will be made under the Equality Act 2010 to accept a verbal request in case of unreasonable difficulty in making a written request)
Your right to erasure
We have a duty to keep your personal data for no longer than is absolutely necessary. You have the right to erasure of your personal data by the Firm where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, or when you object to the processing and there is no overriding legitimate interest for continuing the processing. Requests should be made in writing to Zahra Ahmed, Miya Solicitors 247 High Road, Wood Green, London, N22 8HF or by email email@example.com (although reasonable adjustment will be made under the Equality Act 2010 to accept a verbal request in case of unreasonable difficulty in making a written request). We can refuse if the data is being held or processed in connection with any legal proceedings or prospective legal proceedings; and, in order to establish, exercise or defend the Firm’s legal rights.
Your right to lodge a complaint with a supervisory authority
You have the right to make a complaint to the information Commissioner’s Office (ICO) if you are concerned that the firm is; not keeping your information secure; holds inaccurate information about you; has disclosed information about you; is keeping information about you for longer than it is necessary; or, has collected information for one reason and is using it for something else. You must first raise your concern in writing to Zahra Ahmed, Miya Solicitors 247 High Road, Wood Green, London, N22 8HF or by email firstname.lastname@example.org. If you remain dissatisfied, you can report the concern to the ICO 0303 123 1113 or visiting the website www.ico.org.uk. Timescales apply: see the ICO website for details